How can I make order with a promotional code?
If you have a Leo Mila promotional code. Once in “add to cart”, below your order is a “Promotional Code” box. Enter the code and click “apply.” Your discount will appear to the right.
What is your privacy policy?
You can find our Privacy Policy here.
What should I do If I cannot complete the payment via paypal?
If you have some problems with your payment please feel free to contact us with your order detail.
How do I change an order after It has been placed?
If you want revise any information with your order, please contact us as soon as possible. Changes made more than 12 hours after time of purchase will be charged with 30% restocking fee.
How can I cancel an order?
Orders can only be cancelled in 12 hours after placing the order. Contact info@leo-mila.com to cancel an order. Any order cancelled after 12 hours will be charged with 30% restocking fee.
Why I didn’t get a confirmation / shipping email?
After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address. If you didn’t receive a confirmation email, please check your spam box. To ensure that our emails do not go to your spam/junk folder, add info@leo-mila.com to your email address list.If you have further question about your order please feel free to contact us.
Can I order a necklace with special characters (#, @, &, $)?
You can personalise your necklace with any special characters when placing your order.
How can I add a Birthstone or a diamond to my jewellery?
We can add Birthstone crystals or a diamond to most products.
Does the chain length include pendant?
The chain length does not include length of pendant.
How do I measure my ring size?
Check out our Ring Size Guide.
What chain length should I order?
Check out our Select Length Guide.
Is your jewellery made out of true precious metals?
Yes, all our precious metals are purchased from government certified vendors and are marked for authenticity. We use 0.925 sterling silver, copper and solid gold metal to make the jewellery.
Do you support wholesale?
Yes. We’re offer wholesale price to wholesaler. So if you want create cooperation with us. Please Email us for more detail!
